Verification

Peace of Mind with Therapists Plus Verification

What we mean by ‘verified’, how we check it, and why we do it.

Therapists Plus credential verification
Commonly

When you see the word ‘verified,’ much of the time it isn’t very clear just what it means, or exactly what is verified.

Some platforms brandish the word around seemingly more as a convenient sales ploy rather than an actual statement of fact.

Transparency

Here at Therapists Plus we are upfront and transparent, and as such, are more than happy to elaborate on what we mean by verified, as well as how we do it, and why we do it.

Definition

What we mean by verified

By ‘verified’ we mean checking not only provider contact details, but also their stated credentials including qualifications, professional memberships and insurance status.

Process

How we do it

In today’s high-tech world, it is easy to automate processes, so that if, for example, a service provider ticked a check box or uploaded an image, then automatically their status could be updated to ‘verified.’

That would be the easy way, and it would save us hundreds of hours. However, it wouldn’t be robust, it wouldn’t be accurate, and worryingly, it would be open to abuse. As such, more rigorous manual checks are integral to our verification process. So, on our platform, when a service provider uploads certification, or supplies links to accreditation body membership details, then one of our team (an actual person, and not AI) physically checks the details provided.

1
Therapist lists their qualifications, memberships and insurance.
2
They upload certificates, documents or membership links as evidence.
3
A real person on our team checks each item manually.
4
Only if all is in order does the ‘verified’ icon appear on their profile.
Purpose

Why do we do it?

We do it for several reasons.

Peace of mind for users

So they know that they are not getting any old Tom, Dick or Harry, but what the therapist says on the tin. If a user on our platform is looking for a qualified chiropractor, then they’ll not only be able to see their credentials on their profile, but they’ll also have peace of mind, safe in the knowledge that someone at Therapists Plus has gone to the trouble of checking these out already.

Better for providers

Professionals on our platform have worked hard for their credentials, and qualifications and memberships help to distinguish them from others who don’t have the same depth of background, training and experience. Sharing credentials on Therapists Plus helps accomplished professionals stand out all the more.

Regulation

Statutory regulation is mandatory for specific protected titles in the UK. For example, psychiatrists must be registered with the General Medical Council (GMC) and hold a medical degree plus specialty training. Other statutorily regulated professions include practitioner psychologists for example.

Conversely, while not a legal requirement, registration with bodies like the British Association for Counselling and Psychotherapy (BACP) or the UK Council for Psychotherapy (UKCP) is often obligatory for employment in the NHS and private practice, as well as for insurance coverage. These bodies enforce strict accreditation standards, including accredited training courses, supervised practice hours, and adherence to codes of ethics. See our accreditation bodies guide.
Questions

Verification FAQs

This is what a verified credential looks like on a therapist’s profile:
Level 3 Diploma in Massage Verified
Do all therapists need to be accredited?
Not necessarily, for example, roles such as reflexologists or massage therapists are not statutorily regulated. However, professional bodies such as the Federation of Holistic Therapists (FHT) or Sports Therapy Organisation (STO) require minimum qualifications (e.g., Level 3 Diploma) for membership, which is typically required by employers and insurers.
How do you know who is verified, and what for?
On each profile page, just look out for verified icons in the qualifications, memberships and insurance sections.
If I don't see a verified icon does this mean the therapist doesn't have credentials?
Not necessarily. It could simply mean they haven't uploaded qualifications or membership details yet. Therapists on our site are busy professionals, and not everyone completes verification straightaway.
How far do we go when checking credentials?
As mentioned, we not only ask for evidence of qualifications, memberships and insurance, but we also manually check images, documents and/or weblinks provided by therapists. So, for example, this can involve checking therapists' listings on the websites of accreditation bodies. Notably, we only issue 'verified' icons if all appears in order. We don't go as far as to physically call each training body to ask e.g., if 'Therapist A has qualifications B, C and D' — because it'd be a never-ending task. However, we do more than is reasonably expected, and also go further in our endeavours than other platforms tend to.
Are checks a good yardstick?
They are as good as can be expected given our aforementioned process. So, if for example, we check The Complementary and Natural Healthcare Council's (CNHC) registry and it matches the information supplied by a therapist it is an extremely strong sign that the information provided by the therapist is accurate.
Can I verify therapist credentials myself?
Certainly. If in doubt you can also check therapist credentials at relevant registries. You are also welcome to contact the therapist and ask to see credentials. Most therapists will be happy to provide details. Moreover, some therapists even provide credentials images in their photo gallery.
I'm a therapist. How do I get verified?
If you are a therapist who wants to join others in benefiting from our platform, then simply register for free, complete your profile in your dashboard, and when prompted to supply evidence of your credentials just upload relevant images, documents or URLs. It's a very straightforward process. And once you have been approved, you'll see the 'verified' icons on your profile page.
Learn more or get verified
Check the bodies we recognise, or list your practice and upload your credentials.
Accreditation Bodies Register as a provider